Shudham By Sky — Terms & Conditions

Last updated: 07/12/2025

Welcome to Shudham By Sky.
By accessing or using our website shudhambysky.com, purchasing our products, or interacting with our services, you agree to these Terms & Conditions.

If you do not agree, please do not use our website.

1. General Information

  • Shudham By Sky is an online store offering A2 Ghee and related natural food products.

  • All products listed on the website are subject to availability.

  • We reserve the right to update, modify, or discontinue any service or product without prior notice.

2. Use of Website

By using our website, you confirm that:

  • You are at least 18 years old.

  • You will not use our products or services for illegal, harmful, or fraudulent activities.

  • All information you provide is accurate and complete.

  • You accept that website content (images, text, design) is the intellectual property of Shudham By Sky.

Unauthorized use, copying, or distribution of any content is prohibited.

3. Product Information

  • We strive to display accurate product descriptions, pricing, and availability.

  • However, minor variations in color, texture, or packaging may occur due to photography or screen display differences.

  • All ghee is made in small batches; natural variations in aroma, texture, and color are normal.

4. Pricing & Payments

  • Prices are subject to change without prior notice.

  • Taxes and shipping charges are applied as per Indian regulations.

  • Payments are processed securely via trusted payment gateways (Razorpay, PayU, etc.).

  • We do not store your card or payment information.

5. Order Acceptance & Cancellation

A. Order Confirmation

An order is considered confirmed only after:

  • Successful payment

  • Receipt of order confirmation email

B. Order Cancellation by Us

We reserve the right to cancel any order if:

  • Product is out of stock

  • Payment is incomplete

  • Delivery address is unreachable

  • Suspicious/fraudulent activity is detected

C. Order Cancellation by Customer

  • Cancellation is possible only before dispatch.

  • Once shipped, the order cannot be cancelled.

6. Shipping & Delivery

  • Shipping timelines depend on your location (typically 3–9 working days).

  • Delays may occur due to weather, courier issues, or unforeseen circumstances.

  • Tracking details will be provided once the order is dispatched.

  • Incorrect address or non-availability of the receiver may lead to delivery failures.

For full details, refer to our Shipping Policy.

7. Returns, Refunds & Replacement Policy

Because our products are food items:

We do NOT accept returns once the product is opened or used.

We offer a replacement/refund only under the following conditions:

  • Product received is damaged or leaked

  • Wrong item delivered

  • Package missing contents

  • Product spoiled due to manufacturing fault

Customer must provide:

  • Unboxing video

  • Clear photos of damaged product

  • Order ID

All claims must be raised within 24–48 hours of delivery.

8. Intellectual Property Rights

All website content including:

  • Logos

  • Product images

  • Text

  • Graphics

  • Packaging design

  • Website layout

…is the exclusive property of Shudham By Sky.

Copying, modifying, or distributing any content without written permission is prohibited.

9. Limitation of Liability

Shudham By Sky is not responsible for:

  • Delays in shipping

  • Issues caused by courier partners

  • Customer misuse of the product

  • Allergic reactions without prior disclosure

  • Inaccurate personal information entered by customer

Our liability is limited to the value of the purchased product.

10. Third-Party Services

We use third-party partners for:

  • Payments

  • Shipping

  • Analytics

  • Marketing

We are not responsible for their actions, policies, or any misuse on their platforms.
Please review their respective policies when using their services.

11. User Accounts

You are responsible for:

  • Maintaining confidentiality of your account

  • Keeping your login details secure

  • All activities performed under your account

We reserve the right to suspend or terminate accounts in case of misuse.

12. Communication Consent

By using our website, you consent to receive:

  • Order updates

  • Shipping notifications

  • Promotional messages

  • Emails and SMS from Shudham By Sky

You can unsubscribe from marketing messages anytime.

13. Governing Law

These Terms & Conditions are governed by Indian law.
Any disputes shall be resolved in the jurisdiction of Dewas courts.

14. Changes to Terms

We may update or modify these Terms at any time.
Changes will be posted on this page with the updated date.
Continued use of our website signifies acceptance of the updated Terms.

15. Contact Us

If you have any questions about these Terms, contact us:

📩  Shudhambyskf@gmail.com
📞 +91 8839552635
📍 51 GOMTI NAGAR AB ROAD DEWAS, Madhya Pradesh -455001